Terms & Conditions

Healing Soulutions is the brand under which concierge wellness and nursing services are offered. Clinical care is delivered by licensed nurses and by the collaborating nurse practitioner practice responsible for your evaluation and orders. Administrative, scheduling, marketing, and support functions are provided by Healing Soulutions LLC.

Billing and card processing are handled by the professional entity responsible for your care. The name appearing on your card statement may therefore differ from “Healing Soulutions.” The specific entity charging your card is disclosed at booking and on your receipt.

We provide in-home and on-site wellness and nursing services, which may include intravenous hydration and nutrient therapy, intramuscular injections, blood draws and lab coordination, post-operative and recovery nursing support, and related wellness services. Services are elective and supportive in nature.

Every visit includes an individual evaluation by a clinician. Orders are written for you specifically; we do not work from standing orders. The service you book is a request, not a guarantee — the final plan is set by the clinician at the visit.

Certain services may not be appropriate for you depending on your health history — for example, cardiac, kidney, or liver conditions, a history of cancer, pregnancy or breastfeeding, allergies, bleeding or clotting disorders, or the medications and supplements you take. Your vital signs at the time of the visit are also part of the screening.

Final eligibility is determined at the visit. A service may be adjusted, deferred, or declined, and in that case the cancellation and no-show terms in Section 6 do not apply to you.

You agree to disclose your health history, current medications and supplements, allergies, and recent procedures accurately and completely, and to tell us about any change before your visit begins.

If you are under 18, a parent or legal guardian must complete the booking, be present for the visit, and accept these Terms on your behalf.

By booking and by accepting these Terms, you consent to the following.

• Evaluation, treatment, and nursing care by our clinicians for the services you selected, as ordered by the responsible provider.
• Peripheral intravenous catheter insertion, intramuscular or subcutaneous injection, venipuncture for laboratory testing, and administration of the fluids, vitamins, minerals, amino acids, antioxidants, or medications included in your plan.
• Vital sign measurement and clinical observation before, during, and after your service.
• Ordering and processing of laboratory specimens through our contracted laboratories, and release of your results to you and to the ordering provider.
• Emergency first-aid measures, including administration of emergency medication and activation of 911, if a reaction occurs.

You confirm that you have had the opportunity to ask questions and that they were answered to your satisfaction. You understand that outcomes are not guaranteed, that you may decline any part of the service, and that you may withdraw your consent at any time before or during the visit. Services already rendered before you withdraw remain chargeable.

Some services require a separate, service-specific written consent signed at or before the visit. That consent supplements these Terms and controls where the two differ.

• A valid credit card is required to reserve and confirm your appointment. At booking we process a $0.50 card verification charge to confirm the card is valid and to place it on file. The price of your service is not charged at booking.
• Your card is charged after your service is complete, or as described in Section 6 for late cancellations and missed appointments.
• You authorize us to keep your card securely on file with our payment processor and to charge it for services rendered, agreed add-ons, applicable travel or after-hours fees, taxes, and any fee owed under Section 6.
• Prices are quoted before your visit. If the clinician adjusts your plan at the visit, the revised price is confirmed with you before the service proceeds.
• All services are private pay. We do not bill insurance, and we are not a participating provider with any insurance plan, Medicare, or Medicaid. You are responsible for the full amount regardless of any reimbursement you may later seek. On request we can provide an itemized receipt for your own submission to an insurer, HSA, or FSA; we make no representation that any amount will be reimbursed.
• Declined or disputed charges may result in suspension of service. You agree to raise any billing concern with us directly before initiating a chargeback.
• Deposits, packages, and memberships are governed by the terms disclosed at purchase. Unless stated otherwise, deposits are applied to the service and are non-refundable inside the cancellation window.

Because appointments are reserved one-to-one and supplies are prepared for you specifically, the following applies:

• Cancellations or reschedules made at least 24 hours before your appointment are free of charge.
• Cancellations or reschedules made within 24 hours are charged 50% of the scheduled service.
• A missed appointment, or a visit our clinician cannot begin within 15 minutes of the scheduled start because you are unavailable or access cannot be obtained, is charged in full as a no-show.
• If we cancel, reschedule, or decline a service for clinical or operational reasons, you are not charged.

You agree to provide a safe, clean, private, and well-lit space for your visit, with a chair or bed, accessible power, and hand-washing access. You agree to secure pets for the duration of the visit and to arrange building access, doorman clearance, parking, or elevator use in advance.

Our clinicians may end or decline a visit if the environment is unsafe, if anyone present is abusive or intoxicated, or if care cannot be delivered safely. A visit ended for these reasons is charged as a no-show under Section 6.

You understand that every clinical service carries risk. Risks associated with intravenous and injection services include, without limitation, bruising, pain, swelling, bleeding, infiltration, phlebitis, nerve irritation, infection, vein damage, scarring, lightheadedness, nausea, headache, changes in blood pressure or heart rate, electrolyte or fluid imbalance, allergic reaction, and rarely anaphylaxis or other serious reaction.

You understand that benefits are individual, that results are not guaranteed, that no specific outcome has been promised to you, and that you accept these risks voluntarily.

Our services are not emergency care and do not replace your primary care provider, specialist, or urgent or emergency services. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department. We are not an on-call medical service and do not provide continuous monitoring after a visit.

You agree to notify your other treating providers of the services you receive from us, and we encourage you to maintain a relationship with a primary care provider.

Your health information is handled in accordance with our Privacy Policy and applicable law. You consent to the collection, use, and disclosure of your information as necessary to provide and coordinate your care, to arrange laboratory testing, to process payment, and to meet legal and regulatory obligations.

You may request a copy of your records or ask questions about how your information is used by contacting us.

You consent to receive service-related communications by phone, email, and text message, including scheduling confirmations, reminders, clinician arrival updates, intake forms, and receipts. These messages are part of your care and are not marketing. Message and data rates may apply. Reply STOP to opt out of text messages; doing so may affect scheduling reminders.

Marketing email is separate and optional. You receive it only if you opt in, and you may unsubscribe at any time using the link in any message.

Email and text are not fully secure. You agree that we may communicate with you by these channels, and you may ask us to use phone or secure portal instead.

We do not photograph, record, or publish any image of you without a separate written media release signed by you. A media release is always optional and is never a condition of receiving services. You may revoke it at any time going forward.

You agree not to photograph or record our clinicians without their consent.

Content on this site, in our materials, and on our social channels is for general educational purposes only. It is not medical advice, diagnosis, or treatment, and it does not create a clinician-patient relationship. Statements about wellness services have not been evaluated by the U.S. Food and Drug Administration, and our services are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified provider about your individual situation.

The Healing Soulutions name, marks, logo, text, images, and design are our property and may not be copied, reproduced, or used without written permission. You agree to use this site lawfully, not to interfere with its operation, and not to submit false information through our forms.

To the fullest extent permitted by law, our total liability arising out of or relating to the services is limited to the amount you paid for the service giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of income or opportunity.

Nothing in these Terms limits any liability that cannot be limited under applicable law, including liability for professional negligence to the extent New York law prohibits its limitation.

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules. Any dispute is subject to the exclusive jurisdiction of the state and federal courts located in New York County, New York. If any provision is found unenforceable, the remaining provisions stay in effect.

We may update these Terms. The version in effect on the date you book is the version that applies to that appointment. The effective date and version number appear at the top of this page.

Healing Soulutions LLC — New York, NY
(585) 747-2215
info@healingsoulutions.care